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Neeti Aggarwal and Janine Marie Crisanto | Co-published
Inspired by social media and messaging platforms, CIMB Bank launched a chat-based virtual assistant targeted to facilitate a conversation-based and personalised banking experience through an app.
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Technological innovation is a double-edged sword in cybersecurity
Date: Oct 08, 2017   |   Author: Janine Marie Crisanto | Proceedings Report
Financial institutions, from incumbent banks to alternative financial players, have been experimenting and investing in innovative solutions to address the persistent cyber-threats and attacks from malicious parties.
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Peer-to-peer in Southeast Asia: Must disruptors turn to collaborators?
Date: Sep 18, 2017   |   Author: Janine Marie Crisanto | Proceedings Report
The advent of internet and the advancement of technology are paving the way for new players to enter the market and fill the gaps in financial services.
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India's demonitisation calls for rapid innovation in the payments space
Date: Jul 10, 2017   |   Author: Janine Marie Crisanto | Interviews
Anup Bagchi, executive director and head of retail at ICICI Bank, shares his insights on the digital transformation happening in India as the country transitions from a cash-heavy economy to a cashless one, and his bank’s response to the disruption in the payments system.
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HDFC introduces a digital bank to support SMEs as the backbone of India’s economy
Date: Jun 10, 2017   |   Author: Janine Marie Crisanto | Case Study
While there is a dearth in bank’s funding and financial options for small and medium enterprises globally, new players are intercepting with their digital capabilities to provide lending to the growing sector. Recognising this gap and the entrance of new competition, HDFC launched SM@ Bank to provide SMEs’ with innovative and accessible financial services.
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"We marry analytics with our products"
Date: Apr 21, 2017   |   Author: Janine Marie Crisanto | Interviews
Dennis Tan, head of consumer financial services at OCBC, shares how the bank is leveraging its data analytics and digital capabilities to increase productivity and efficiency amid tough competition in Singapore.
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Mystery shopping becomes an important supervisory tool in retail banking
Date: Apr 19, 2017   |   Author: Janine Marie Crisanto | News Analysis
Rapid developments and increasing competition in the retail banking landscape require greater need for closer supervision and monitoring from industry regulators to protect the rights of the consumers.
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PayMaya serves the unbanked in the Philippines through the mobile app
Date: Apr 17, 2017   |   Author: Janine Marie Crisanto | Case Study
Access to mobile banking in the Philippines remains exclusive and conventional despite a high mobile phone penetration rate. PayMaya is enjoying some success in penetrating the mobile banking space by reaching out to the "unbanked" segment, which makes up two-thirds of the population.

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