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Neeti Aggarwal | Interviews
Leading the technology transformation in VietinBank, Tran Cong Quynh Lan, the bank’s deputy general director, explains the changes in its technology infrastructure and challenges it faced in the transformation process
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CMB experiments with emerging technologies and social media channels to boost credit card business
Date: Dec 07, 2017   |   Author: Neeti Aggarwal | Co-published
China Merchants Bank utilised emerging new technologies - artificial intelligence, biometrics and big data, integrated with social media channels, with the aim to improve customer experience and boost its credit card business growth.
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CIMB tests acceptance of chatbots in Malaysia
Date: Oct 16, 2017   |   Author: Neeti Aggarwal and Janine Marie Crisanto | Co-published
Inspired by social media and messaging platforms, CIMB Bank launched a chat-based virtual assistant targeted to facilitate a conversation-based and personalised banking experience through an app.
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BankBazaar’s Kalra: “Marketplaces are moving deeper into the value chain”
Date: Oct 04, 2017   |   Author: Neeti Aggarwal | Interviews
Recently appointed chief executive officer of BankBazaar International, Vipin Kalra, shares his views on emerging trends, changing operating models in the financial services industry, and key challenges, as he drives the international expansion of the online marketplace company.
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Banks must stop living in the past
Date: Sep 29, 2017   |   Author: Neeti Aggarwal | Proceedings Report
Disruption and disintermediation from new market players are forcing banks to realise the urgency of rethinking futuristic strategic models and redesigning processes towards frictionless customer journey.
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ICOs – From “bubble” to the future of fundraising?
Date: Aug 17, 2017   |   Author: Neeti Aggarwal | News Analysis
Spurt in initial coin offerings over the last two years, with start-ups raising millions in minutes, have raised excitement and regulatory attention amidst fear of “bubble” and potential losses. This crowdfunding mechanism is still evolving towards more maturity, transparency and stronger market players.
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“Solve infrastructure gap in Asia to create a market bigger than US”
Date: Apr 26, 2017   |   Author: Neeti Aggarwal | Interviews
Vladislav Solodkiy, managing partner, Life.SREDA, talks about key issues and challenges to financial technology growth in Asia and existing infrastructure gaps that hinder the scaling of fintech in the region.
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How robots are changing the face of banking
Date: Feb 22, 2017   |   Author: Neeti Aggarwal | Research Note
Robotics, enabled by artificial intelligence and machine learning, is proving to be a game changer that can bring unique operational efficiencies to the financial services industry.

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