Leading the technology transformation in VietinBank, Tran Cong Quynh Lan, the bank’s deputy general director, explains the changes in its technology infrastructure and challenges it faced in the transformation process
CIMB tests acceptance of chatbots in Malaysia
Inspired by social media and messaging platforms, CIMB Bank launched a chat-based virtual assistant targeted to facilitate a conversation-based and personalised banking experience through an app.
Banks must stop living in the past
Disruption and disintermediation from new market players are forcing banks to realise the urgency of rethinking futuristic strategic models and redesigning processes towards frictionless customer journey.
ICOs – From “bubble” to the future of fundraising?
Spurt in initial coin offerings over the last two years, with start-ups raising millions in minutes, have raised excitement and regulatory attention amidst fear of “bubble” and potential losses. This crowdfunding mechanism is still evolving towards more maturity, transparency and stronger market players.
How robots are changing the face of banking
Robotics, enabled by artificial intelligence and machine learning, is proving to be a game changer that can bring unique operational efficiencies to the financial services industry.
John Donovan, regional vice president of ForgeRock, an identity platform provider, shares how the company helps banks and various institutions maintain…
Matthew James Bailey, internationally recognised as a pioneer in the third wave of global innovation termed the Internet of Things (IoT), speaks to The…
David Shrier, managing director of MIT Connection Science and Engineering, shares several major trends and technologies that are disrupting financial services…