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Research | Research Note
In 2012, Kotak Mahindra Bank implemented a "courtesy call back" feature in its contact centres. The technological innovation gave customers faster service, and call abandonment rates dropped significantly. Savings in call charges were also realised.
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Sands of Change
Date: Feb 04, 2016   |   Author: Research | Research Note
Even with the Middle East’s lifeblood, crude oil, stuck in prolonged doldrums, bankers remain optimistic about the future of the trade finance and supply chain business in the region
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Krung Thai Bank: From government to private deposits
Date: Feb 02, 2016   |   Author: Research | Research Note
State enterprises form one of the largest customer segments of Krung Thai Bank. But this does not confine the bank, as it enters the nongovernment retail deposit market driven by a mix of competitive pricing and products, process innovation, and a strong branch network.
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As China slows down, where would its next round of growth come from?
Date: Jan 22, 2016   |   Author: Research | News Analysis
China attributes its slowest growth in a quarter century to uncertainties in the international economic environment, and to weak real estate investment and poor imports and exports at home. Should it export its way back to growth, or take a different tack?
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China goes on damage control—yet again
Date: Jan 07, 2016   |   Author: Research | News Analysis
China welcomed the new year with yet another bloodbath that it has seen too much of in 2015. But unlike the August 2015 sell-off that was sparked by small jittery players, this time around, macroeconomic fundamentals are making the bears return, and global stock markets are left cowering.
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Remittances to Asia Pacific slowing down
Date: Dec 24, 2015   |   Author: Research | Research Note
Remittances slowed in 2014 mainly due to exchange rate volatility, as remittances are reported in US dollars.
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From building digital capabilities to digital transformation
Date: Aug 30, 2015   |   Author: Research | Research Note
Banks are integrating new technologies into their core businesses to improve their digital banking presence and speed-to-deliver
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China upgrades payments infrastructure to support growth in retail consumption
Date: May 19, 2015   |   Author: Research | Research Note
The People's Bank of China has established an integrated system to connect banks, merchants, and retailers to facilitate increased transactions, which grew 74.5% to $913.5 trillion in 2015. With growing consumer spending, financial institutions in China have to step up to meet the needs of retail clients.

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