In 2012, Kotak Mahindra Bank implemented a "courtesy call back" feature in its contact centres. The technological innovation gave customers faster service, and call abandonment rates dropped significantly. Savings in call charges were also realised.
Sands of Change
Even with the Middle East’s lifeblood, crude oil, stuck in prolonged doldrums, bankers remain optimistic about the future of the trade finance and supply chain business in the region
Krung Thai Bank: From government to private deposits
State enterprises form one of the largest customer segments of Krung Thai Bank. But this does not confine the bank, as it enters the nongovernment retail deposit market driven by a mix of competitive pricing and products, process innovation, and a strong branch network.
China goes on damage control—yet again
China welcomed the new year with yet another bloodbath that it has seen too much of in 2015. But unlike the August 2015 sell-off that was sparked by small jittery players, this time around, macroeconomic fundamentals are making the bears return, and global stock markets are left cowering.
John Donovan, regional vice president of ForgeRock, an identity platform provider, shares how the company helps banks and various institutions maintain…
Matthew James Bailey, internationally recognised as a pioneer in the third wave of global innovation termed the Internet of Things (IoT), speaks to The…
David Shrier, managing director of MIT Connection Science and Engineering, shares several major trends and technologies that are disrupting financial services…