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Janine Marie Crisanto | Current Account
The growth of e-commerce during the COVID-19 pandemic presented an opportunity for Shopee to expand its services and drive the digital economy in Southeast Asia.
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Stanchart HK CEO Mary Huen recognised as Retail Finance Person of the Year for transforming and elevating the bank’s retail business
Date: Sep 16, 2020   |   Author: Janine Marie Crisanto | Research Note
Mary Huen of Stanchart HK has an extensive and distinguished career in financial services and has led the bank to success amid turbulent times. Under her leadership, Stanchart HK’s retail banking franchise has become one of the most outstanding business segments in Stanchart Group globally, backed by strong income growth and profit contribution.
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UOB is Best Retail Bank in Singapore for its consistent financial performance, digitalisation and customer engagement
Date: Sep 14, 2020   |   Author: Janine Marie Crisanto | Research Note
United Overseas Bank (UOB) increased retail banking income contribution by 15% as the financial industry grapples with digital advancement. The bank leveraged its omni-channel customer engagement model which helped grow retail deposits by 7% year on year. The bank continued to invest in digital transformation and innovation which resulted in 96% of all transactions being conducted digitally in 2019.
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BankQuality Rankings 2020: Consumers will dictate the winners and losers in the digital era
Date: Aug 27, 2020   |   Author: Janine Marie Crisanto | Research Note
The inaugural BankQuality™ Consumer Survey and Rankings interviewed 11,000 bank customers in 11 markets across the Asia Pacific region on their engagement, experience and satisfaction with their main retail banks.
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Kakaobank is the most helpful bank in Asia Pacific during COVID-19 according to consumers
Date: Jul 02, 2020   |   Author: Janine Marie Crisanto | Editorial
South Korea’s first digital-only bank Kakaobank (kakaobank) earned the top spot as the Most Helpful Bank in Asia Pacific during COVID-19 in the inaugural BankQuality Consumer Survey and Ranking, which involved 11,000 bank customers in 11 markets across the region.
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Kakaobank's digital only service wins customer vote to top BankQuality survey
Date: May 28, 2020   |   Author: Janine Marie Crisanto | Survey
Kakaobank of South Korea has won the customer vote through its digital-only service to top APAC retail bank ranking
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Are governments’ and regulators’ drastic measures enough to fight COVID-19’s economic blow?
Date: Mar 19, 2020   |   Author: Janine Marie Crisanto | Research Note
As cases of COVID-19 accelerate outside of China, affected countries have enacted relief policies with an estimated worth of $3 trillion to cushion the downside impact of the pandemic.
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Restricted growth expected for Singapore banks as COVID-19 continues to spread globally
Date: Mar 16, 2020   |   Author: Janine Marie Crisanto | Research Note
The Singapore banking industry has persevered through challenges in 2019 such as global growth coming under pressure due to geopolitical and trade tensions, but the COVID-19 outbreak will be a greater test to the country’s financial sector stability.

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